Shipping policy

Shipping & Delivery

We ship selected physical products from France and may also use specialist production and fulfilment partners for certain products, including fine-art prints.

Digital products are delivered electronically and are not shipped.

Processing times

Orders are normally prepared for dispatch within 2-5 working days, unless a different timeframe is stated on the product page.

Personally signed or dedicated books may require additional preparation time.

Made-to-order or fine-art products may have longer production times. Any estimated production period will be displayed on the relevant product page where applicable.

Delivery times

Estimated delivery times vary according to destination and shipping method.

The delivery estimate shown at checkout is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Once an order has been dispatched, you will receive shipping confirmation and tracking information where available.

International orders

International shipments may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where these amounts are not collected at checkout, they are the responsibility of the recipient.

Customs processing can occasionally delay international deliveries and is outside our direct control.

Separate shipments

Products within the same order may occasionally be dispatched separately, particularly where an item is produced or fulfilled by one of our specialist partners.

Where this happens, you may receive more than one shipping confirmation.

Incorrect addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible at projects@beigerenegade.com.

We cannot guarantee that an address can be changed after an order has entered fulfilment.

Lost or damaged parcels

If your order arrives damaged, or you believe your parcel has been lost in transit, please contact us at projects@beigerenegade.com with your order number and, where relevant, photographs of the packaging and item.

We will investigate the issue and, where appropriate, arrange a replacement or refund in accordance with your statutory rights.

Digital products

Digital guides and maps are delivered electronically after purchase.

No physical product will be sent where a product is clearly described as a digital download.

If you have difficulty accessing your download, contact projects@beigerenegade.com.